Question 1

Where do you deliver?

Accepted Answer

Cranbrook and Kimberley, British Columbia

Question 2

What's the delivery cost?

Accepted Answer

It's free!

Question 3

Is there a minimum order?

Accepted Answer

Yes, we require a minimum order of $50.

Question 4

Is there a deadline for placing orders?

Accepted Answer

Yes, we ask that you have your orders in by Wednesday so we can get it on the truck for Thursday delivery.

Question 5

When will I get my order?

Accepted Answer

Orders are delivered every Thursday

Question 6

What happens if I'm not home at the time of delivery?

Accepted Answer

We try our best to deliver at a convenient time for you. If you have a preference for morning or afternoon delivery, please specify in the note box in your shopping cart.   With that said, the boxes are good for up to 6 hours outside.

Question 7

Do I have to order every week?

Accepted Answer

No, you may place new orders as often as you need.

Question 8

What is your cancellation policy?

Accepted Answer

For a full refund, cancellations must be made within 48 hours of submitting the order.

Question 9

How do I cancel my crate subscription?

Accepted Answer

Contact us at hello@thelocalplate.ca to cancel your crate subscription.

Question 10

Can I request substitutions in my crate subscription?

Accepted Answer

Yes, you can contact us at hello@thelocalplate.ca to submit an item substitution request. Items must be the same or lessor value to qualify for substitution.

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